Deliverability settings

Deliverability controls live under Settings. They protect your users from over-messaging and protect your sender reputation across every channel.

Frequency caps

A frequency cap limits sends to at most N messages per contact within a rolling window measured in hours. Once a contact hits the cap, further sends are held until the window rolls forward, so no one is overwhelmed during a busy campaign period.

Quiet hours

Quiet hours define a local-time window during which sends are deferred. EngageApp respects each contact's timezone and reschedules a held message to the next allowed time, so recipients aren't disturbed overnight.

Send-time optimization

Send-time optimization defers each contact's sends to the hour they're most likely to engage. Instead of blasting everyone at once, EngageApp spreads delivery to each contact's best window.

Push deep-link scheme

The push deep-link scheme is your app's URI scheme — for example myapp resolves a deep link to myapp://checkout. EngageApp uses it to turn push and in-app click actions into in-app destinations.

Next steps

• Manage your suppression list
• Set up topics for per-category opt-outs
• Review the channels overview