The moment after checkout is where most brands go quiet, right when a customer is most receptive to hearing from you again. EngageApp fills that gap with a post-purchase journey its AI generates from a one-line goal — order confirmation, shipping updates, a review request, and a well-timed cross-sell — across email, SMS, and push.
Uses peak post-purchase attention instead of letting it go to waste.
AI sequences review requests and cross-sells at the moments they convert best.
Credits are spent only on successfully sent messages, however many orders you process.
A customer who just bought is warm, trusting, and paying attention to your brand in a way they will not be again until the next purchase decision. Using that window only for a transactional receipt wastes the best opportunity you have to collect a review, suggest a complementary product, or simply build the relationship further.
A completed-order event triggers the sequence. Describe the goal and AI drafts each step — a confirmation, a shipping update, a review request once the order has likely arrived, and a cross-sell recommendation based on what was bought — timed with sensible delays you can adjust in the visual builder before launch.
Email is best for order details, receipts, and review requests that need more room; SMS is ideal for a short shipping or delivery update people actually want to receive; push suits app users who track orders in-app. EngageApp runs the full sequence across all three from one journey.
Track review submission rate, repeat-purchase rate within a set window, and cross-sell revenue attributed to the journey. Comparing repeat-purchase timing against your typical reorder cycle shows whether the cross-sell step is landing at the right moment, and whether the review request needs to move earlier or later in the sequence.
Usually a few days after expected delivery, once the customer has had a chance to use the product. EngageApp lets you time this off a shipping or delivery event rather than a fixed guess.
Yes. Reference what was purchased and recommend a complementary item, so the message feels relevant rather than like a generic promotional blast.
It can work alongside your existing transactional emails or replace them — either way, EngageApp adds the review and cross-sell steps your receipts alone are not doing.
You are charged only when a message is successfully sent to its channel. Failed sends are never charged, and you never pay for contacts you simply store.