A marketplace has two audiences to retain at once — buyers who need enough supply to keep coming back, and sellers or providers who need enough demand to stay active — and losing either side weakens the whole network. EngageApp builds separate AI-generated journeys for each side, across email, SMS, WhatsApp, and push, so buyer drop-off and seller churn get fixed with the right message, not one generic campaign aimed at everyone.
Build distinct AI-generated journeys for each side of the marketplace instead of one blended campaign.
WhatsApp and SMS sit alongside email for the speed local and on-demand marketplaces need.
Credits are spent only on successfully sent messages, across unlimited buyer and seller contacts.
A buyer who abandons a booking needs a nudge back to checkout; a seller who lists one item and goes quiet needs help finishing their profile or their next listing. Treating both groups the same in one newsletter wastes the message on whichever side it was not written for. EngageApp lets you build a buyer-side journey and a seller-side journey independently, each triggered by the events specific to that role.
On the buyer side, an incomplete booking or checkout behaves like cart abandonment — a browsed listing, a started but unfinished purchase, an intent signal worth acting on quickly. EngageApp triggers on that event and can layer WhatsApp or SMS on top of email for local or on-demand marketplaces, where speed back to the buyer often matters more than message length.
A marketplace with plenty of buyers still fails if listings go stale or sellers stop responding, so the seller-side journey focuses on different moments: an incomplete listing that never got published, a seller with no activity in weeks, or a provider whose response time is slipping. Describe that goal separately and AI drafts a journey aimed specifically at reactivating supply.
Post-transaction messaging matters on both sides of a marketplace — a buyer review request that builds trust for future buyers, and a seller payout or performance summary that reinforces why staying active pays off. Real-time analytics show completion and response rate separately for each side, so you can see whether it is buyer drop-off or seller supply that is limiting growth.
Yes. Buyer and seller contacts can be segmented and journeyed independently, so a booking-recovery sequence for buyers never gets sent to a seller and vice versa.
Events like an incomplete listing, no new listings in a set window, or a drop in response time can each trigger their own seller-side journey, aimed at getting that specific seller active again.
Yes. WhatsApp and SMS are commonly used alongside email for time-sensitive local marketplace messages, since both tend to be opened faster than email for a booking that needs a quick response.
You are charged only when a message is successfully sent to its channel. We check your balance before dispatching and debit your wallet once the send succeeds. If a send fails, no credits are deducted — and you never pay for contacts you simply store.
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